Return and refund policy

Thank you for choosing Zeckky. We highly value the trust of every customer and are well aware that purchasing handcrafted artworks, handicrafts and tableware is a well-considered decision. Therefore, we have established a transparent, considerate and customer-centric return and refund process, aiming to ensure that you can enjoy a reassuring, comfortable and stress-free shopping experience when experiencing Zeckky's products.

This policy provides detailed information on return conditions, application procedures, refund methods, exceptional circumstances, and transportation-related precautions. Please read it carefully before purchasing. If you have any questions about any part, feel free to contact wholesale@zeckky.com
Contact us and we are more than willing to offer you assistance.

I. Scope of Application for Returns and Refunds

To protect your rights and interests, we accept return or refund applications in the following situations:

The goods were damaged during transportation

If the goods you receive are damaged, missing parts, cracked, structurally loose or have other problems that make them unusable, please contact us within 48 hours of receiving the goods and provide:

Clear photos or videos

Photo of the outer packaging box

Order number and damage description

The received goods do not match the description
If the product is obviously inconsistent with the order in terms of style, size, color or design, we will arrange for you to return, exchange or get a refund.

There are major quality problems with the commodity
If the product fails to function properly due to manufacturing defects, such as tableware not being able to support normally, abnormal materials, or severe structural imbalance, we will provide replacement, refund or solutions depending on the situation.

Ii. Non-returnable situations

The following circumstances do not apply to returns or refunds:

The natural differences of handmade products
All of Zeckky's works are handcrafted, including the wood grain, the color of the clay, the hand-painted brushstrokes, and the slight differences in shape, all of which are natural and normal individual variations rather than quality issues.

Damage caused by improper use, cleaning or storage
Damages caused by human factors such as dropping, immersion in water, exposure to direct sunlight, or misuse of cleaning agents cannot be applied for return or exchange.

Customized or personalized goods
Any goods with engravings, special sizes, custom colors or made according to specific customer requirements cannot be returned or refunded, unless the goods themselves have serious defects.

Applications that have exceeded the return deadline
Applications submitted more than 30 days after receiving the goods will not be accepted.

Iii. Return Application Process

To ensure that your request is processed smoothly, please follow the steps below

Send an email to wholesale@zeckky.com

The email should include:

Order Number

Purchaser's name

Problem description

Picture or video evidence

The customer service will reply within 24 to 48 hours
We will assess the issue and provide further guidance. If additional shooting materials are needed, we will also explain.

If the return conditions are met, we will provide the return address and packaging guidelines

The goods must be kept in their original condition

Use the original packaging as much as possible

Fragile items need to be reinforced again

After receiving the goods and completing the inspection, we will process the refund within 3 to 7 working days.

Iv. Refund Method and Time Limit

The refund will be returned to the original payment route as you did when you placed the order, typically including

Credit card/debit card

PayPal

Merchant back-end payment platform

Refund processing time

Zeckky: Processed within 3 to 7 working days

Bank or payment platform: It may take an additional 3 to 10 days for the funds to be credited

If you haven't received the refund within the time limit, please feel free to contact us at any time.

V. Return Shipping Fee Policy

The following are the rules for bearing freight charges:

Returns caused by quality issues or transportation damage
Youdaoplaceholder0 the freight shall be fully borne by Zeckky.

Returns made due to personal reasons of the customer (such as regret of purchase)
Youdaoplaceholder0 the freight shall be borne by the customer.

A package sent back directly without prior communication
Youdaoplaceholder0 we are unable to process refunds. Please contact customer service first.

Vi. Exchange Policy

If the inventory is sufficient, we offer exchange services, including

Change to the same style

Change to an equivalent style

Make up the price difference to exchange for higher-value goods

Exchanges must meet the same conditions and procedures as returns.

Vii. Special Notes (Nature of Handmade Products)

As all of Zeckky's products are handcrafted artworks and small-batch craft tableware, they possess the following natural characteristics:

Each piece is unique

The texture, color and feel may vary slightly

Manual glazing, engraving, polishing and other processes may cause slight unevenness

We believe that these "imperfections" are precisely the beauty of handcrafted art and thus do not fall under quality issues.

Viii. Contact Us

If you have any questions or need assistance, please feel free to contact us at any time

📩 Email: wholesale@zeckky.com

📍 Address: 15326 Alton Parkway, Irvine, California 92618

Zeckky thanks you for your support of handcrafted creations. We will always provide you with the most considerate service with integrity, responsibility and warmth.