Privacy Policy

Welcome to Zeckky. This Privacy Policy aims to clearly explain to you how we collect, use, protect and store your personal information when you use the Zeckky website, purchase products, subscribe to information or interact with us. We value your privacy rights and promise to handle every piece of user data in a transparent, responsible and secure manner. This policy applies to all users who visit our website, purchase products or interact with Zeckky.

By using this website, you agree to the collection and processing of your information in accordance with this Privacy Policy. If you do not agree with some or all of the terms, please stop using our services.

I. What information do we collect

To provide you with a smooth, safe and accurate shopping experience, we may collect your information in the following circumstances:

1. The information you voluntarily provided

When you perform the following operations on the website, you may provide us with personal information

Place an order to purchase goods

Create an account

Fill in the contact form

Subscribe to marketing emails

Apply for after-sales service, refund or support

The collected information may include:

Name

Delivery address

Email address

Telephone number

Payment-related information (Complete credit card information is not stored)

Order details and shopping records

2. Automatically collected information

When you visit our website, we may automatically collect:

IP address

Browser type

Visit time and stay time

Page access and page exit

Cookies and tracking pixel data

These data are mainly used to enhance user experience, improve website performance and analyze traffic sources.

3. Information provided by third parties

In some cases, payment platforms, logistics service providers or advertising partners may provide us with necessary information related to you, such as:

Payment status

Delivery status and tracking information

Third-party advertising click source data

Ii. How do we use Your Information

We strictly adhere to the principle of data minimization and will only use the data you provide when necessary, including but not limited to:

Handle orders and ship shipments
We ensure that the goods can be accurately delivered to you and provide order confirmation, logistics updates and after-sales service.

Improve your shopping experience
We will provide you with a smoother browsing experience and more accurate recommended content by analyzing the data.

Customer service and communication
When you contact us or apply for after-sales service, we use your information for identity verification and support processing.

Marketing and email communication
If you subscribe to our emails, we will send you information about new products, promotional activities or brand stories (you can unsubscribe at any time).

Safety and Risk Management
Including fraud prevention, malicious behavior prevention, and monitoring of abnormal orders and transaction risks.

Iii. Information Sharing and Third-Party Services

Zeckky respects and protects your privacy. We will not sell your personal information.
However, in order to complete orders and operate the website, the following third parties may access some of your information within the necessary scope:

Payment platforms (such as PayPal, Stripe, etc.

Logistics carriers (such as USPS, UPS, FedEx, etc.

E-commerce website hosting platforms (such as Shopify

Marketing service providers and email platforms

Data analysis tools (such as Google Analytics

All third parties may only use these data within the necessary scope and must not use them for any other purposes.

Iv. Cookies and Tracking Technologies

We use Cookies to enhance user experience, including

Stay logged in

Remember the contents of the shopping cart

Speed up the website response speed

Analyze access behavior

You can turn off Cookies in your browser, but it may cause a reduced experience (such as the shopping cart not working properly).

V. Duration of Data Retention

We will only retain your information for the period as stated in this policy:

Account information: Until you apply to delete your account

Order records: Usually kept for 3 to 7 years to meet financial and tax requirements

Email subscription data: Until you unsubscribe

If you wish to delete some or all of your data, please feel free to contact us at any time.

Vi. Data Protection and Security Measures

Zeckky uses both technical and management measures to protect your information, including

Data Encrypted Transmission (HTTPS

Strict background access permission management

Secure payment gateway (We do not store complete credit card information)

Continuous security monitoring and risk assessment

Although we make every effort to protect your data, the Internet environment cannot guarantee 100% security. Therefore, we suggest that you use a strong password and keep your account information safe.

Vii. Privacy of Minors

Zeckky's services are not targeted at children under the age of 13, and we do not intentionally collect information from minors. If any unintentional collection is found, we will delete it immediately.

Viii. Your Rights

According to applicable laws, you have the right to:

Access the information we hold about you

Modify or update personal information

Apply to delete the account and data

Refuse to receive marketing emails

Withdraw privacy permission

Request to export your information

If you wish to exercise any rights, please send an email to
📩 wholesale@zeckky.com

We will handle your request within a reasonable time limit.

Ix. International Users and Cross-border Transmission

Zeckky is located in Irvine, California, USA (15326 Alton Parkway). If you are located outside the United States, we may transfer your data to the United States for storage and processing. We promise to take corresponding measures to ensure the security of your information.

X. Update of This Policy

To reflect new regulations, technological updates and operational requirements, Zeckky may update this policy from time to time. The updated version will be posted on the homepage or policy page and take effect immediately.

Eleven. Contact us

If you have any questions, comments or requests regarding privacy protection, please feel free to contact us at any time

📩 Email: wholesale@zeckky.com

📍 Address: 15326 Alton Parkway, Irvine, California 92618

Zeckky thanks you for your trust in us. We promise to continue to safeguard your data in a transparent, responsible and warm manner.